Reviews

For LaPlace Travel Center: This is by far the WORST example of interigity that I have ever experienced. My driver stopped for fuel and was pre-authorized for $300. The pump was extremely slow so he stopped at $10 and went back into the store. The clerk (black man with braids) immediately brought conversation of how good the driver smelled and looked. Yes, I was on the telephone during the transaction. He actually spoke like a flirting woman. I instructed my driver to get the receipt and make sure that the sale was cancelled. The clerk assured us that we would only be charged $10 and that he cancelled the sale. Well 2 business days later, our account was CHARGED $300. I have been an accountant for this company for long enough to know the difference between authorizations and charges. I called the store and spoke with Twanwanda, the manager. She is EXTREMELY condensing and rude!!! She explained that driver have stolen fuel in the past so all sales are Pre-Authorized. She also said that the clerk lied and that he knows policy. I think that if the clerk wasn't trying to secure a date, he might could have been more proficient at his job. Twanwanda also stated that if the clerk did not do a refund at the time of sale, that it would go to our bank and fall off of our account in 3 to 5 business days. I tried to tell her that the bank said that there is a difference between pre-authorizations and changes; she stated that the bank did not know what they were talking about, they did not know how fuel purchases worked. By now I am angry, I feel robbed and disrespected, so I asked Twanwanda for her manager. She stated that there is no one above her, so I asked for the owners name and she told me Mike Sibly. I asked for contact information for the owner and she stated that there is none and that the owner pays her to manage the store. Yes she was still condescending and rude. I told her that our conversation ends now, because she is not doing a proficient job in managing and took to social media. I should have done this first. I have read reviews full of rude and dishonest acts at this truck stop!! We will not patronize it anymore. Sadly enough, the larger truck stops put money and time into inspiring high ethics and integrity; this one does not and because they REFUSE to listen, they will always be poor quality environments. buyer BEWARE..signed Dr. Tina

Posted Apr 02, 2019 by DrTina from Baton Rouge, LA. This is the subjective opinion of a traveler and not of AllStays LLC.

For LaPlace Travel Center: Easy in and out. Good service.

Posted Nov 13, 2013 by pandeyshankar from WV. This is the subjective opinion of a traveler and not of AllStays LLC.