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Vicki

For Sun Outdoors San Antonio West: This park is beautifully laid out and landscaped, but the amenities are difficult to use, and it is not a camper oriented park. If you have a problem after hours there is no one to call. We spent a night without wifi due to this. There are 3 bathroom/shower cabins with 4 combined bathroom/showers in each. The rooms were fairly nice but often dirty and only open from 8 am - 9 pm - which seemed odd as the showers also had coded locks. I imagine it saves the camp money as fewer people are able to access the showers. The showers are also cleaned only during the open hours and so are dirty first thing in the morning and inaccessible while they are cleaned. As we were out and about seeing the city we were only able to use these showers twice during the week we stayed there. It was very irritating to pay $60 a night and have to use the RV shower because we went out to dinner or saw a movie. When I asked about the shower hours the woman at the desk was snooty and asked if I didn't have my own shower in the RV. The small pool advertised as heated was pretty, but not heated - it was freezing and we could not use it. We saw people in it only once during our week there. When I talked to the manager she explained she had a policy to turn it off at a certain date regardless of weather and she couldn't just turn it on and off every day etc.. However, my condo has a heated pool so I know a heater can be set for a certain temperature so it isn't just going on and off all day. Regardless, if you advertise a heated pool - you should provide it. When we stayed the nights were in the 50s and 60s the entire week and it had also been that cold the week prior. I am sure it saved her money to have the pool not being used during this cold period, but it seems to defeat the purpose of being a luxury resort. The manager did not apologize or appear sorry that the pool could not be used. Her attitude and inflexibility did not make me feel she cared about our experience. In fact, we chose this park because of the heated pool and would have stayed somewhere less expensive had their website been truthful. There was no hot tub, sauna, or any other type of spa facility. There were no activities or social events. The wifi was fine and offered a streaming speed for a fee. We did that and it worked very well (hooking up the TV through an HDMI cord and my computer streaming Netflix and Hulu.) The sites were fine and some had picnic tables on connected pads. Our picnic table pad was nearby but not connected. The roads are narrow and tight. The laundry room was spacious and comfortable. The washers were ok and dryers were good. It was 2.00 for a "super wash." The park had a clever little playground which allowed parents to sit in covered booths while their children played inside the gated area. It also had a small children's pool near the main pool. I assume it was unheated as I never saw it used. They advertised a shuttle service to Sea World, which we did not use. Overall, we will not stay here again. In fact, we moved after a week to a less expensive park in Schertz that had a amazing hot tub and a friendlier vibe. We were very happy we decided to leave and only wished we had left sooner.

Posted May 23, 2017 by Vicki from Florids. This is the subjective opinion of a traveler and not of AllStays LLC.

Susan

For Sun Outdoors San Antonio West: The grounds are nice but the wifi is the worst I have ever seen. They contract with a company and some sites don't even have wifi. When you complain at the office they look at you and say they can't do anything about it. It is terrible. Also, when you make your reservation they take the entire amount from your card on that day and if you have to leave a day early you get no money back. If you had an emergency and could not make it you lose your money. They don't give you another time or credit, you just are out of your money. I will never stay here again.

Posted Apr 04, 2017 by Susan from MS. This is the subjective opinion of a traveler and not of AllStays LLC.

Dan

For Sun Outdoors San Antonio West: Great place. Level site, cable, pool. The Manager Cathy and rest of the staff are top notch and helpful. Very dog friendly as long as your pet is well behaved but will not tolerate uncontrolled pets which I applaud. Only con is some sites are tight but would definitely stay here again

Posted Mar 24, 2017 by Dan from Downsville NY. This is the subjective opinion of a traveler and not of AllStays LLC.

Larryguy

For Sun Outdoors San Antonio West: Excellent park! Only areas for improvement would be WiFI ... in and out and not very strong ... also a hot tub instead of a kiddie pool... main pool very nice but was cold only 80 degrees... some sites are not very level ... sewer runs up hill.

Posted Dec 25, 2016 by Larryguy from Myrtle Beach, SC . This is the subjective opinion of a traveler and not of AllStays LLC.

Rob

For Sun Outdoors San Antonio West: We stay here whenever we visit our kids in San Antonio. Kathy, the manager, is always a pleasure to deal with. The property is very nice and a good value.

Posted Apr 20, 2016 by Rob from Jackson, MS. This is the subjective opinion of a traveler and not of AllStays LLC.

GeigerNelsin

For Sun Outdoors San Antonio West: For the price, this is a very nice park. Very clean and quiet. Showers are nice. Lots of washers and dryers in laundry room. Paved parking. Trees throughout. There is very little difference between economy and deluxe sites so if an economy site is available, take it. People staying here are very friendly. We encountered no issues.

Posted Jan 06, 2016 by GeigerNelsin from Oregin. This is the subjective opinion of a traveler and not of AllStays LLC.

Juiliano

For Sun Outdoors San Antonio West: We had made a reservation for a certain 3 day period and realized we would be arriving 2 days early, we called and told them we wanted to come in the 2 days early and stay our 3 days (which were already paid in full) they said no problem. While checking our bank statement they had charged us another 2 days, and will not give a refund, due to there no refund policy, as per their manager Cathy, which was not friendly or helpful. I would and will not recommend this stop for any of our traveling friends. We are very easy going people and have never written a bad review in our 20 plus years of traveling, I just strongly feel this is not right.

Posted May 21, 2013 by Juiliano from Florida. This is the subjective opinion of a traveler and not of AllStays LLC.

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